Dashboard won't load: step-by-step diagnosis
A checklist for dashboards that do not open, stay empty or show warnings: messages and what they mean, data source checks, refreshes, browser issues and what to send to support.
Step 1: Read the message
| What you see | What it means | Go to |
|---|---|---|
| Dashboard Not Found | The dashboard was deleted, the link is wrong, or it belongs to another organization | Step 2 |
| Loading your dashboard... that never finishes | A network or browser problem, or a very slow refresh | Step 5 |
| An error occurred during dashboard generation. | Building an AI dashboard failed | Step 4 |
| Data may need refresh | The data is older than expected | Step 3 |
| The data source schema has changed since this dashboard was created. | Columns were renamed or removed at the source | Step 4 |
| Some widgets need column rebinding | A widget's column no longer exists | Step 4 |
| Data source removed | A source the dashboard used was deleted | Step 4 |
| The connected data source does not contain the fields required for the requested metrics. | The metric asks for data the source does not have | Step 4 |
Step 2: Check the link and your organization
- Check that you are signed in to the right organization. If you belong to several, switch in the account menu (your initials, top right).
- Open AI Dashboards and look for the dashboard in the list, instead of using an old link.
- If a colleague sent you the link and you still cannot see it, the dashboard may be in their organization, or in a workspace you are not a member of. Ask them to invite you to the workspace or share a public link.
Step 3: Check the data source
- Click Data Sources in the sidebar (Settings > Integrations).
- Look at the counters at the top: Issues and Offline show sources that need attention.
- Open the affected source and click Test Connection. If the test fails, see data source errors or the troubleshooting checklist in the documentation.
- Click Sync Data to fetch fresh data, then reload the dashboard.
Sources that sign in with Google, Meta or Atlassian stop working when the access is revoked or the user loses access to the property or account. Connect them again.
Step 4: Fix the dashboard
- Refresh the dashboard with the button in its header. For AI dashboards this re-runs the analysis on the current data and uses AI credits.
- Schema changed or rebinding needed: rebuild the dashboard from its template (manual mode lets you bind each slot to the new column names), or create it again with the builder. Both are described in creating a dashboard, and the warnings themselves in the dashboard builder reference.
- Data source removed: reconnect the source, then recreate the dashboard with it.
- Generation failed: check your AI credit balance in the sidebar (Usage This Month); see AI credits. If you have credits, create the dashboard again; if it fails twice, contact support.
- Missing fields: the source does not have the data the metric needs. Connect a source that has it or choose other metrics.
Step 5: Browser checks
- Reload the page (Ctrl+R or Cmd+R).
- Try a private window. If the dashboard loads there, clear the cache and cookies for claribi.com in your normal window.
- Turn off browser extensions for claribi.com, especially ad and script blockers.
- Use a current version of Chrome, Firefox, Safari or Edge.
- On a company network, ask IT whether WebSocket connections to claribi.com are allowed; live updates use them.
Step 6: Large dashboards
Dashboards with many widgets over large sources take longer. If a dashboard is slow every time:
- Remove widgets you do not use.
- Use aggregated sources (daily totals instead of every event).
- Split it into two focused dashboards.
If it still does not load
Send support@claribi.com:
- The dashboard address (for example
https://claribi.com/app/dashboards/...). - A screenshot of the message.
- The time it happened and your time zone.
- Any red errors from the browser console (F12, Console tab).