Permission and Access Denied Errors

Fix issues accessing dashboards, reports, and features.

Understanding Permission Errors

Common Error Messages

• "Access Denied"
• "You don't have permission to view this"
• "Unauthorized"
• "Insufficient privileges"

Permission Layers

1. Organization Level: Member of org
2. Role Level: Role permissions
3. Resource Level: Dashboard/report access
4. Feature Level: Tier-based features

Diagnosing Permission Issues

Check Your Role

1. Click your avatar
2. Go to Profile
3. View assigned role
4. Check role permissions

Verify Resource Access

1. Ask owner who has access
2. Check workspace membership
3. Verify sharing settings

Common Issues and Fixes

"Access Denied" on Dashboard

Causes:
- Not shared with you
- Not in workspace
- Role lacks view permission

Solutions:
1. Request access from owner
2. Ask to be added to workspace
3. Contact admin about role change

"Feature Not Available"

Causes:
- Feature requires higher tier
- Feature not enabled for role

Solutions:
1. Check feature availability by tier
2. Request upgrade if needed
3. Contact admin about role permissions

"Cannot Edit"

Causes:
- View-only access
- Resource is locked
- Role lacks edit permission

Solutions:
1. Request edit access
2. Create your own copy
3. Ask admin for role change

"Cannot Delete"

Causes:
- Not owner/admin
- Resource is protected
- Dependencies exist

Solutions:
1. Contact resource owner
2. Check for dependent items
3. Admin can override

For Administrators

Granting Access

Dashboard/Report Access:
1. Open resource
2. Click Share
3. Add user/group
4. Set permission level

Workspace Access:
1. Open workspace settings
2. Add member
3. Set role in workspace

Role Assignment:
1. Go to Team settings
2. Find user
3. Change role

Troubleshooting User Access

Check User Status:
- Active vs disabled
- Invitation accepted
- Correct organization

Review Audit Logs:
1. Go to Audit Logs
2. Search by user
3. Look for access attempts
4. Identify blocked actions

Tier-Based Features

Feature Availability

Upgrade Path

If feature requires higher tier:
1. Go to Billing
2. Click Upgrade
3. Choose new plan
4. Feature becomes available