Multi-Factor Authentication
Estimated reading time: 5 minutes
Multi-factor authentication (MFA) adds a second verification step when logging in, making your account much harder to compromise.
Plan Requirement
MFA is available on Professional ($199/mo) and Enterprise ($999/mo) plans.
How TOTP MFA Works
clariBI uses TOTP (Time-based One-Time Password) authentication. After entering your password, you also enter a 6-digit code from an authenticator app on your phone. The code changes every 30 seconds.
Supported authenticator apps include:
- Google Authenticator
- Authy
- Microsoft Authenticator
- 1Password
- Any TOTP-compatible app
Setting Up MFA
Go to Settings > Security
Click Enable MFA
A QR code appears. Scan it with your authenticator app (Google Authenticator, Authy, or any TOTP-compatible app). If you cannot scan, click Show Manual Entry Key to enter the key manually.
Click I've Added the Code, then enter the 6-digit code from your authenticator app and click Complete Setup
After verification succeeds, you will be prompted to generate backup codes. These one-time codes let you log in if you lose access to your authenticator app. Store them somewhere safe (password manager, printed copy in a secure location).
Logging In With MFA
After MFA is enabled, every login requires:
- Your email and password (as usual)
- A 6-digit code from your authenticator app
Lost Access to Authenticator
If you lose your phone or cannot access your authenticator app:
- Use one of your backup codes to log in
- Go to Settings > Security and disable MFA
- Set up MFA again with your new device
If you have lost both your authenticator and backup codes, contact your organization's Owner or Administrator to disable MFA on your account.
Note about SMS
SMS-based MFA is not currently available in clariBI. Only TOTP authenticator apps are supported.
Related
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