Connect Zendesk to clariBI with your subdomain and API token to sync support tickets, read-only, with auto-generated dashboards next to your business data.
What is Zendesk?
Zendesk is a customer support platform for managing tickets across email, chat, and other channels.
clariBI reads Zendesk through its REST API using your subdomain and API token: your support tickets with status, priority, and timestamps. Access is read-only, and clariBI never edits a ticket.
How to connect Zendesk
- Open Data Sources in clariBI. In clariBI, go to Data Sources → Add Data Source, find Zendesk, and enter your subdomain (the acme in acme.zendesk.com), your account email, and an API token (Admin Center → Apps and integrations → APIs). The token is Fernet-encrypted at rest.
- Sync your tickets. clariBI paginates your full ticket list and reads it read-only.
- Sync, then get dashboards. clariBI syncs the tickets, preprocesses them, and builds an insights dashboard. Ask "Did support volume spike when churn rose?" and the AI engine queries the synced tickets alongside your revenue.
What you can analyze
- Ticket volume created over time
- Tickets by status (open, pending, solved, closed)
- Tickets by priority and channel
- Resolution and backlog trends
- Support load lined up with releases or campaigns
- Cross-source: ticket volume → churn → revenue
What gets synced
clariBI pulls your tickets through the Zendesk REST API, paginates the full list, lands it as a preprocessed dataset, and refreshes it on your schedule. Access is read-only.
clariBI syncs tickets with their created date, status, and priority, then builds an insights dashboard you can query, extend, or pull into reports.
clariBI only ever reads. It never edits a ticket or a user in Zendesk.
Questions across your other data
Once your records are synced, the AI engine can join them to the rest of your business data. A few examples:
| Pairing | Question | How clariBI answers |
|---|---|---|
| Zendesk × Churn | "Do accounts that file more tickets churn more?" | Planner: read ticket volume per account from Zendesk, join to churn by account, and report the correlation. |
| Zendesk × Releases | "Did the last release spike support volume?" | Planner: read daily ticket creation from Zendesk, align to release dates, and flag the spikes. |
Frequently asked questions
What do I need to connect Zendesk?
Your Zendesk subdomain, your account email, and an API token (Admin Center, APIs). You enter them into clariBI once; the token is Fernet-encrypted at rest.
Can clariBI change my tickets?
No. The connector only reads your tickets. It never edits a ticket, user, or organization.
Which clariBI plan includes the Zendesk connector?
Data-source connectors are available on the Trial, Starter, Professional, and Enterprise plans. You can connect it during the free 14-day trial.