Intercom powers customer support and lifecycle messaging for many product companies. Connecting Intercom to clariBI surfaces every conversation, contact, and support metric inside your AI analyses.
Why connect Intercom
Support tickets and customer messages contain signal that rarely makes it to revenue analytics. Manual exports get stale fast.
With Intercom connected, you can ask "What are the most common support topics this month?", "Show me churned customers who had open tickets", or "Compare resolution time across teams" and the AI engine pulls live data.
How the connection works
clariBI talks to Intercom through its hosted MCP server at https://mcp.intercom.com/sse. Authentication uses an OAuth flow that clariBI registers itself for (no developer console setup on your side). Tokens stay encrypted server-side and never leave clariBI in clear form.
sequenceDiagram
actor U as You
participant C as clariBI
participant V as Intercom
U->>C: Click Authorize with Intercom
C->>V: Open OAuth authorization
V-->>U: Grant read access?
U->>V: Approve
V-->>C: Authorization code
C->>V: Exchange code for tokens
V-->>C: Access + refresh tokens
C->>C: Encrypt and store credentials
C-->>U: Connection ready
Available tools
clariBI exposes the read-only Intercom tools that the vendor's MCP server publishes at connection time. Write operations (create, update, delete, send, refund) are filtered out by a name-pattern blocklist before any tool reaches the analysis engine, so connecting Intercom cannot modify data on the vendor side.
The exact tool inventory depends on the Intercom features your account has access to. After connecting, try a few natural-language questions to see what Intercom data clariBI can pull.
Data flow during analysis
When you ask a question that maps to Intercom, the AI engine routes to the right tool, reads the result, and pairs the answer with a chart you can pin to a dashboard.
sequenceDiagram
actor U as You
participant C as clariBI
participant AI as AI engine
participant V as Intercom
U->>C: Ask a question about customer support data
C->>AI: Plan the analysis
AI->>V: Call the right tool
V-->>AI: Tool result
AI->>AI: Summarize and chart
C-->>U: Answer plus visual
Setting up the connection
- Open Data Sources in the clariBI sidebar.
- Click Add data source.
- Open the MCP Servers tab.
- Click the Intercom card.
- Click Authorize with Intercom.
- Sign in to Intercom in the popup window and grant the requested read scopes.
- Back in clariBI, give your data source a name.
- Click Finish.
Permissions and data access
clariBI requests read access to conversations, contacts, admins, and tags. No conversations or contacts can be modified. Disconnect from Intercom settings or from clariBI Settings.
Troubleshooting
| Error | Cause | Fix |
|---|---|---|
| "Workspace selection missing" | You have access to multiple Intercom workspaces. | Pick a single workspace in Intercom before authorizing. |