Connect Freshdesk to clariBI with your subdomain and API key to sync support tickets, read-only, with auto-generated dashboards next to your business data.
What is Freshdesk?
Freshdesk is a customer support platform for managing tickets across email, phone, chat, and portal channels.
clariBI reads Freshdesk through its REST API using your subdomain and API key: your support tickets with status, priority, source, and timestamps. Access is read-only, and clariBI never edits a ticket.
How to connect Freshdesk
- Open Data Sources in clariBI. In clariBI, go to Data Sources → Add Data Source, find Freshdesk, and enter your subdomain (the acme in acme.freshdesk.com) and your API key (Profile settings, where you copy your API key). The key is Fernet-encrypted at rest.
- Sync your tickets. clariBI pages through your full ticket list, 100 at a time, and reads it read-only.
- Sync, then get dashboards. clariBI syncs the tickets, preprocesses them, and builds an insights dashboard. Ask "Did support volume spike when churn rose?" and the AI engine queries the synced tickets alongside your revenue.
What you can analyze
- Ticket volume created over time
- Tickets by status (open, pending, resolved, closed)
- Tickets by priority and source channel
- Resolution and backlog trends
- Support load lined up with releases or campaigns
- Cross-source: ticket volume → churn → revenue
What gets synced
clariBI pulls your tickets through the Freshdesk REST API, pages the full list, lands it as a preprocessed dataset, and refreshes it on your schedule. Access is read-only.
clariBI syncs tickets with their created date, status, priority, and source, then builds an insights dashboard you can query, extend, or pull into reports.
clariBI only ever reads. It never edits a ticket or a contact in Freshdesk.
Questions across your other data
Once your records are synced, the AI engine can join them to the rest of your business data. A few examples:
| Pairing | Question | How clariBI answers |
|---|---|---|
| Freshdesk × Churn | "Do accounts that file more tickets churn more?" | Planner: read ticket volume per account from Freshdesk, join to churn by account, and report the correlation. |
| Freshdesk × Releases | "Did the last release spike support volume?" | Planner: read daily ticket creation from Freshdesk, align to release dates, and flag the spikes. |
Frequently asked questions
What do I need to connect Freshdesk?
Your Freshdesk subdomain (the acme in acme.freshdesk.com) and your API key (from your profile settings). You enter them into clariBI once; the key is Fernet-encrypted at rest.
Can clariBI change my tickets?
No. The connector only reads your tickets. It never edits a ticket, contact, or company.
Which clariBI plan includes the Freshdesk connector?
Data-source connectors are available on the Trial, Starter, Professional, and Enterprise plans. You can connect it during the free 14-day trial.