Clootrack reads customer feedback from across sources and ranks the themes that drive experience, good and bad. Connecting Clootrack to clariBI puts those experience drivers next to the retention and revenue numbers they explain.
Why connect Clootrack
Customer-experience insight tends to live in its own dashboard, disconnected from the churn and revenue it is supposed to predict.
With Clootrack connected, you can ask "What are the top drivers of negative sentiment this quarter?", "How did the shipping theme trend after the policy change?", or "Which experience themes correlate with churn?" and the AI engine reads it live.
How the connection works
clariBI talks to Clootrack through its hosted MCP server at https://mcp.clootrack.com. Authentication uses an OAuth flow that clariBI registers itself for (no developer console setup on your side). Tokens stay encrypted server-side and never leave clariBI in clear form.
sequenceDiagram
actor U as You
participant C as clariBI
participant V as Clootrack
U->>C: Click Authorize with Clootrack
C->>V: Open OAuth authorization
V-->>U: Grant read access?
U->>V: Approve
V-->>C: Authorization code
C->>V: Exchange code for tokens
V-->>C: Access + refresh tokens
C->>C: Encrypt and store credentials
C-->>U: Connection ready
Available tools
clariBI exposes the read-only Clootrack tools that the vendor's MCP server publishes at connection time. Write operations (create, update, delete, send, refund) are filtered out by a name-pattern blocklist before any tool reaches the analysis engine, so connecting Clootrack cannot modify data on the vendor side.
The exact tool inventory depends on the Clootrack features your account has access to. After connecting, try a few natural-language questions to see what Clootrack data clariBI can pull.
Data flow during analysis
When you ask a question that maps to Clootrack, the AI engine routes to the right tool, reads the result, and pairs the answer with a chart you can pin to a dashboard.
sequenceDiagram
actor U as You
participant C as clariBI
participant AI as AI engine
participant V as Clootrack
U->>C: Ask a question about customer-experience analytics data
C->>AI: Plan the analysis
AI->>V: Call the right tool
V-->>AI: Tool result
AI->>AI: Summarize and chart
C-->>U: Answer plus visual
Setting up the connection
- Open Data Sources in the clariBI sidebar.
- Click Add data source.
- Open the MCP Servers tab.
- Click the Clootrack card.
- Click Authorize with Clootrack.
- Sign in to Clootrack in the popup window and grant the requested read scopes.
- Back in clariBI, give your data source a name.
- Click Finish.
Permissions and data access
clariBI connects through Clootrack's OAuth flow and inherits the connected user's workspace access. The catalog exposes read tools only (reading drivers, themes, and sentiment); clariBI never changes a project or data source in Clootrack. Disconnect anytime from Settings → Integrations in clariBI.
Troubleshooting
| Error | Cause | Fix |
|---|---|---|
| "No themes returned" | The workspace has no analyzed data for the selected period or project. | Confirm the project has ingested feedback and widen the time range. |
| "Sentiment looks flat" | A short window or a low feedback volume produces unstable sentiment. | Use a longer window so the theme ranking has enough data behind it. |