Connect Zendesk to clariBI
Connect Zendesk with your API token, sync your tickets, and see support volume and resolution next to the revenue and churn they affect.
clariBI| Connection | API connector. You enter your Zendesk credentials. |
| Access | Read-only. clariBI never writes to Zendesk. |
| Sync | When the data is more than a day old, clariBI syncs it again before a question, dashboard refresh or report uses it. You can also press Sync now. |
| More endpoints | 101 documented Zendesk endpoints you can add, up to 30 per source (trial, Starter and above) |
| Plans | Every plan, including Free. Asking questions in plain English needs the trial or Starter and above. |
About Zendesk
Zendesk is a customer support platform for managing tickets across email, chat, and other channels.
clariBI reads Zendesk through its REST API using your subdomain and API token: your support tickets with status, priority, and timestamps. Access is read-only, and clariBI never edits a ticket.
Vendor site: zendesk.com
What clariBI syncs
clariBI pulls your tickets through the Zendesk REST API, paginates the full list, lands it as a preprocessed dataset, and refreshes it once it is more than a day old. Access is read-only.
clariBI syncs tickets with their created date, status, and priority, then builds an insights dashboard you can query, extend, or pull into reports.
clariBI only ever reads. It never edits a ticket or a user in Zendesk.
What you can chart
- Ticket volume created over time
- Tickets by status (open, pending, solved, closed)
- Tickets by priority and channel
- Resolution and backlog trends
- Support load lined up with releases or campaigns
How to connect Zendesk
Open Data Sources in clariBI
In clariBI, go to Data Sources > Add Data Source, find Zendesk, and enter your subdomain (the acme in acme.zendesk.com), your account email, and an API token (Admin Center > Apps and integrations > APIs). The token is stored encrypted.
Sync your tickets
clariBI paginates your full ticket list and reads it read-only.
Sync, then get dashboards
clariBI syncs the tickets, preprocesses them, and builds an insights dashboard. Ask "Did support volume spike when churn rose?" and clariBI reads the synced tickets alongside your revenue.
Questions you can ask
Asking in plain English uses AI credits, so it needs the trial or a Starter, Professional or Enterprise plan. Totals and trends are computed from the synced rows; the AI plans the question, picks the chart and writes the explanation.
- "Do accounts that file more tickets churn more?"
- "Did the last release spike support volume?"
About the Zendesk connector
What do I need to connect Zendesk?
Your Zendesk subdomain, your account email, and an API token (Admin Center, APIs). You enter them into clariBI once; the token is stored encrypted.
Can clariBI change my tickets?
No. The connector only reads your tickets. It never edits a ticket, user, or organization.
Which clariBI plans include Zendesk?
Every plan can connect Zendesk, within its data source limit: 3 on Free, 5 on Lite, 10 on Starter, 50 on Professional and 100 on Enterprise. Each source gets an automatic dashboard on every plan. Asking questions in plain English, AI reports and adding endpoints from the Zendesk catalog need the trial or a Starter, Professional or Enterprise plan.
Try Zendesk in clariBI
The trial lasts 14 days, includes 50 AI credits and needs no card. When it ends, your account moves to the Free plan and keeps its data and dashboards.