Connect Kustomer to clariBI
Connect Kustomer with your API key, sync your conversations, and see support volume and resolution next to the revenue and churn they affect.
clariBI| Connection | API connector. You paste your Kustomer API key. |
| Access | Read-only. clariBI never writes to Kustomer. |
| Sync | When the data is more than a day old, clariBI syncs it again before a question, dashboard refresh or report uses it. You can also press Sync now. |
| More endpoints | 53 documented Kustomer endpoints you can add, up to 30 per source (trial, Starter and above) |
| Plans | Every plan, including Free. Asking questions in plain English needs the trial or Starter and above. |
About Kustomer
Kustomer is a customer service platform that organizes support around conversations across email, chat, voice, and other channels.
clariBI reads Kustomer through its REST API using your org prefix and API key: your support conversations with status, channels, priority, and timestamps. Access is read-only, and clariBI never edits a conversation.
Vendor site: kustomer.com
What clariBI syncs
clariBI pulls your conversations through the Kustomer REST API, follows the next link through the full list, lands it as a preprocessed dataset, and refreshes it once it is more than a day old. Access is read-only.
clariBI syncs conversations with their created date, status, channels, and priority, then builds an insights dashboard you can query, extend, or pull into reports.
clariBI only ever reads. It never edits a conversation or a customer in Kustomer.
What you can chart
- Conversation volume created over time
- Conversations by status (open, snoozed, done)
- Conversations by channel and priority
- Resolution and backlog trends
- Support load lined up with releases or campaigns
How to connect Kustomer
Open Data Sources in clariBI
In clariBI, go to Data Sources > Add Data Source, find Kustomer, and enter your org prefix (the acme in acme.api.kustomerapp.com) and your API key (Settings, Security, API Keys). The key is stored encrypted.
Sync your conversations
clariBI follows the next link through your full conversation list, 100 at a time, and reads it read-only.
Sync, then get dashboards
clariBI syncs the conversations, preprocesses them, and builds an insights dashboard. Ask "Did support volume spike when churn rose?" and clariBI reads the synced conversations alongside your revenue.
Questions you can ask
Asking in plain English uses AI credits, so it needs the trial or a Starter, Professional or Enterprise plan. Totals and trends are computed from the synced rows; the AI plans the question, picks the chart and writes the explanation.
- "Do customers with more conversations churn more?"
- "Did the last release spike support volume?"
About the Kustomer connector
What do I need to connect Kustomer?
Your Kustomer org prefix (the acme in acme.api.kustomerapp.com) and an API key (Settings, Security, API Keys). You enter them into clariBI once; the key is stored encrypted.
Can clariBI change my conversations?
No. The connector only reads your conversations. It never edits a conversation or a customer.
Which clariBI plans include Kustomer?
Every plan can connect Kustomer, within its data source limit: 3 on Free, 5 on Lite, 10 on Starter, 50 on Professional and 100 on Enterprise. Each source gets an automatic dashboard on every plan. Asking questions in plain English, AI reports and adding endpoints from the Kustomer catalog need the trial or a Starter, Professional or Enterprise plan.
Try Kustomer in clariBI
The trial lasts 14 days, includes 50 AI credits and needs no card. When it ends, your account moves to the Free plan and keeps its data and dashboards.