Connect Gorgias to clariBI
Connect Gorgias with your API key, sync your tickets, and see support volume and resolution next to the revenue and churn they affect.
clariBI| Connection | API connector. You enter your Gorgias credentials. |
| Access | Read-only. clariBI never writes to Gorgias. |
| Sync | When the data is more than a day old, clariBI syncs it again before a question, dashboard refresh or report uses it. You can also press Sync now. |
| More endpoints | 85 documented Gorgias endpoints you can add, up to 30 per source (trial, Starter and above) |
| Plans | Every plan, including Free. Asking questions in plain English needs the trial or Starter and above. |
About Gorgias
Gorgias is a customer support platform for ecommerce brands, managing tickets across email, chat, social, and other channels.
clariBI reads Gorgias through its REST API using your subdomain, account email, and API key: your support tickets with status, channel, and timestamps. Access is read-only, and clariBI never edits a ticket.
Vendor site: gorgias.com
What clariBI syncs
clariBI pulls your tickets through the Gorgias REST API, follows the cursor through the full list, lands it as a preprocessed dataset, and refreshes it once it is more than a day old. Access is read-only.
clariBI syncs tickets with their created date, status, and channel, then builds an insights dashboard you can query, extend, or pull into reports.
clariBI only ever reads. It never edits a ticket or a customer in Gorgias.
What you can chart
- Ticket volume created over time
- Tickets by status (open, closed)
- Tickets by channel (email, chat, social)
- Resolution and backlog trends
- Support load lined up with promotions or launches
How to connect Gorgias
Open Data Sources in clariBI
In clariBI, go to Data Sources > Add Data Source, find Gorgias, and enter your subdomain (the acme in acme.gorgias.com), your account email, and your API key (Settings, REST API). The key is stored encrypted.
Sync your tickets
clariBI follows the cursor through your full ticket list, 100 at a time, and reads it read-only.
Sync, then get dashboards
clariBI syncs the tickets, preprocesses them, and builds an insights dashboard. Ask "Did support volume spike when churn rose?" and clariBI reads the synced tickets alongside your revenue.
Questions you can ask
Asking in plain English uses AI credits, so it needs the trial or a Starter, Professional or Enterprise plan. Totals and trends are computed from the synced rows; the AI plans the question, picks the chart and writes the explanation.
- "Do customers who file more tickets churn more?"
- "Did the last promotion spike support volume?"
About the Gorgias connector
What do I need to connect Gorgias?
Your Gorgias subdomain (the acme in acme.gorgias.com), your account email, and your API key (Settings, REST API). You enter them into clariBI once; the key is stored encrypted.
Can clariBI change my tickets?
No. The connector only reads your tickets. It never edits a ticket or a customer.
Which clariBI plans include Gorgias?
Every plan can connect Gorgias, within its data source limit: 3 on Free, 5 on Lite, 10 on Starter, 50 on Professional and 100 on Enterprise. Each source gets an automatic dashboard on every plan. Asking questions in plain English, AI reports and adding endpoints from the Gorgias catalog need the trial or a Starter, Professional or Enterprise plan.
Try Gorgias in clariBI
The trial lasts 14 days, includes 50 AI credits and needs no card. When it ends, your account moves to the Free plan and keeps its data and dashboards.