Connect Freshdesk to clariBI
Connect Freshdesk with your API key, sync your tickets, and see support volume and resolution next to the revenue and churn they affect.
clariBI| Connection | API connector. You paste your Freshdesk API key. |
| Access | Read-only. clariBI never writes to Freshdesk. |
| Sync | When the data is more than a day old, clariBI syncs it again before a question, dashboard refresh or report uses it. You can also press Sync now. |
| More endpoints | 57 documented Freshdesk endpoints you can add, up to 30 per source (trial, Starter and above) |
| Plans | Every plan, including Free. Asking questions in plain English needs the trial or Starter and above. |
About Freshdesk
Freshdesk is a customer support platform for managing tickets across email, phone, chat, and portal channels.
clariBI reads Freshdesk through its REST API using your subdomain and API key: your support tickets with status, priority, source, and timestamps. Access is read-only, and clariBI never edits a ticket.
Vendor site: freshdesk.com
What clariBI syncs
clariBI pulls your tickets through the Freshdesk REST API, pages the full list, lands it as a preprocessed dataset, and refreshes it once it is more than a day old. Access is read-only.
clariBI syncs tickets with their created date, status, priority, and source, then builds an insights dashboard you can query, extend, or pull into reports.
clariBI only ever reads. It never edits a ticket or a contact in Freshdesk.
What you can chart
- Ticket volume created over time
- Tickets by status (open, pending, resolved, closed)
- Tickets by priority and source channel
- Resolution and backlog trends
- Support load lined up with releases or campaigns
How to connect Freshdesk
Open Data Sources in clariBI
In clariBI, go to Data Sources > Add Data Source, find Freshdesk, and enter your subdomain (the acme in acme.freshdesk.com) and your API key (Profile settings, where you copy your API key). The key is stored encrypted.
Sync your tickets
clariBI pages through your full ticket list, 100 at a time, and reads it read-only.
Sync, then get dashboards
clariBI syncs the tickets, preprocesses them, and builds an insights dashboard. Ask "Did support volume spike when churn rose?" and clariBI reads the synced tickets alongside your revenue.
Questions you can ask
Asking in plain English uses AI credits, so it needs the trial or a Starter, Professional or Enterprise plan. Totals and trends are computed from the synced rows; the AI plans the question, picks the chart and writes the explanation.
- "Do accounts that file more tickets churn more?"
- "Did the last release spike support volume?"
About the Freshdesk connector
What do I need to connect Freshdesk?
Your Freshdesk subdomain (the acme in acme.freshdesk.com) and your API key (from your profile settings). You enter them into clariBI once; the key is stored encrypted.
Can clariBI change my tickets?
No. The connector only reads your tickets. It never edits a ticket, contact, or company.
Which clariBI plans include Freshdesk?
Every plan can connect Freshdesk, within its data source limit: 3 on Free, 5 on Lite, 10 on Starter, 50 on Professional and 100 on Enterprise. Each source gets an automatic dashboard on every plan. Asking questions in plain English, AI reports and adding endpoints from the Freshdesk catalog need the trial or a Starter, Professional or Enterprise plan.
Try Freshdesk in clariBI
The trial lasts 14 days, includes 50 AI credits and needs no card. When it ends, your account moves to the Free plan and keeps its data and dashboards.