Connect Foqal to clariBI
Connect Foqal through clariBI's MCP catalog. One read-only token, and your Slack and Teams support tickets turned into volume, resolution, and satisfaction dashboards.
clariBI| Connection | MCP app. You paste your Foqal API key or token. |
| Access | Read-only. clariBI keeps only the Foqal tools that read. |
| Data | clariBI calls Foqal when you ask a question and syncs list data where the server offers it. |
| Plans | Trial, Starter, Professional and Enterprise. Not on Free or Lite. |
About Foqal
Foqal is a helpdesk that lives where conversations already happen. It converts Slack channels, Microsoft Teams, email, and web chat into tracked tickets, routes and assigns them, keeps each open until an agent closes it, and reopens it if the requester follows up. IT, customer support, and HR teams use it to manage requests without leaving chat.
clariBI reaches your Foqal workspace through its hosted MCP server: tickets and their topics, assignments and resolution timelines, and CSAT, NPS, and CES feedback. Reads are scoped to the token you connect, and clariBI never changes a ticket.
Vendor site: foqal.io
What clariBI can read
When you connect, clariBI lists the tools your Foqal MCP server advertises and keeps the read-only ones: reading tickets, request topics, assignments, resolution timelines, and feedback scores. Tools that create, change or delete anything are filtered out.
Foqal is one of 86 apps in the clariBI MCP catalog. See the catalog
What you can chart
- Ticket volume by team, channel, or workspace over time
- Most common request topics across Slack and Teams
- Median and 90th-percentile time to resolution
- CSAT, NPS, and CES trends by period or team
- Reopen rate and backlog of unresolved tickets
How to connect Foqal
Open Data Sources in clariBI
In clariBI, go to Data Sources > Add Data Source > MCP Servers tab. Find Foqal in the catalog and click Connect.
Paste your Foqal MCP token
In your Foqal workspace settings, generate a token with read access and paste it into clariBI. There is no OAuth popup for this connector, and the token is stored encrypted.
Ask questions, get dashboards
clariBI surfaces ticket volume, resolution time, and satisfaction. Ask "How many tickets did each team close last month?" and clariBI reads Foqal alongside your customer and headcount data.
Questions you can ask
Asking in plain English uses AI credits. The AI decides which Foqal tools to call, totals are computed from the rows they return, and the AI writes the explanation.
- "Which churned accounts had unresolved Foqal tickets in their last 90 days?"
- "Is our IT help desk ticket load keeping pace with headcount growth?"
About the Foqal connector
What do I need to connect Foqal?
A Foqal MCP token with read access, generated in your workspace settings. You paste it into clariBI; there is no OAuth popup for this connector.
How is Foqal different from a traditional support tool?
Foqal runs the helpdesk inside Slack and Microsoft Teams (plus email and web chat) rather than a separate agent console, and its Hub and Spoke model supports requests across multiple workspaces. clariBI reads the resulting tickets, topics, timelines, and feedback scores so chat-native support becomes measurable.
Can clariBI open, assign, or close tickets?
No. The catalog exposes read tools only, and the read-only heuristic filters out anything that writes. clariBI reads tickets, topics, timelines, and scores; it never opens, assigns, reopens, or closes them.
Which clariBI plans include Foqal?
Foqal needs the trial or a Starter, Professional or Enterprise plan. MCP apps are not part of the Free or Lite plans.
Try Foqal in clariBI
The trial lasts 14 days, includes 50 AI credits and needs no card. When it ends, your account moves to the Free plan and keeps its data and dashboards.