Troubleshooting Common Dashboard Issues

Quick solutions to the most common dashboard problems.

Slow Loading Dashboards

Causes

• Large datasets without filtering
• Too many widgets on one dashboard
• Complex queries or calculations
• Network connectivity issues

Solutions

1. Add date filters to limit data range
2. Reduce widget count (max 8-10 per dashboard)
3. Optimize queries by adding indexes
4. Use data sampling for large datasets
5. Check browser cache and clear if needed

Display Errors

Charts Not Showing

1. Check data source connection
2. Verify chart has required data
3. Update chart type if data structure changed
4. Clear browser cache

Broken Layouts

1. Refresh the dashboard
2. Check responsive design settings
3. Update browser to latest version
4. Try incognito/private mode

Data Synchronization Issues

Outdated Data

• Check data source last update time
• Verify automatic refresh settings
• Manually refresh data sources
• Check for data pipeline errors

Missing Data

• Verify data source permissions
• Check filter settings
• Review date ranges
• Validate data source queries

Performance Optimization

Best Practices

• Use appropriate chart types for data size
• Implement proper filtering
• Cache frequently accessed data
• Monitor dashboard performance metrics

Quick Fixes

1. Restart your browser
2. Clear cache and cookies
3. Check internet connection
4. Try different browser
5. Contact support if issues persist

Error Messages

"Connection Failed"

• Check data source credentials
• Verify network connectivity
• Ensure data source is online
• Review firewall settings

"Query Timeout"

• Simplify complex queries
• Add appropriate filters
• Check database performance
• Contact support for query optimization

When to Contact Support

• Persistent performance issues
• Data integrity problems
• Authentication errors
• Features not working as expected

Include dashboard URL, error messages, and browser details when contacting support.